Program Support Coordinator


Develop, coordinate and monitor each individual’s programs related to the Individual Support Plan.


  1. To write the Individual Support Plans (ISP) in the ICF programs.
  2. To review Individual Support Plans written by Independent Support Coordinators and communicate needed corrections to the ISC in the Medicaid Waiver programs.
  3. To write Staff Instructions for all individuals.
  4. To coordinate the development of data sheets that are needed to implement the ISP and other care plans.
  5. To train staff on carrying out the ISP for all individuals.
  6. To monitor the effectiveness of the ISP programs through communication with shift supervisor and on-site observation. Coordinate any changes that are indicated.
  7. To write Monthly Reviews for all individuals and coordinate any changes that are indicated.
  8. To be the contact for Independent Support Coordinators in the Medicaid Waiver programs.
  9. To perform other functions as requested.


  • Bachelor of Arts Degree in related field
  • At least one year experience with individuals with Developmental Disabilities.
  • Ability to be insured as a vehicle driver by agency’s insurance program.
  • A valid driver’s License.
  • Good knowledge of basic English sufficient to read instructions, keep records and write reports. Successful completion of background and reference check.
  • Successful completion of a drug screen.

Physical Requirements

  • Ability to intervene physically on an occasional basis with aggressive and violent individuals including, but not limited to, the ability to engage in quick and exertive holding, stooping, bending, twisting, and turning.
  • Ability to physically assist individuals in daily activities, including, but not limited to, assistance in transfers, eating, bathing, dressing, and toileting.
  • Ability to perform repetitive bending and exertion movements daily including, but not limited to, those found in bed making, lifting laundry, and mopping.
  • Ability to perform small hand movements daily including, but not limited to, those involved in the hand assembly of small manufacturing parts.
  • Mobility sufficient to climb stairs daily and easily, enter and exit vans daily, and occasionally engage in running.
  • Ability to engage in physical exercise several times a week with individuals including, but not limited to walking, shooting basketball and pool exercise.
  • Visual and auditory ability to meet individuals’ needs and assure their safety.

Emotional Requirements

Ability to handle appropriately the stress which is created by job situations including, but not limited to, noise, conflicting demands for time and attention, and physically and/or verbally aggressive/combative individuals.